Last updated: July 30, 2023


Commitment to User Privacy

Eureka Exchange is committed to protecting your privacy. This policy sets out how we will use any personal data that we collect from you, or that you provide to us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. If you have any questions or concerns, please e-mail

The information we collect from you

We will collect and process the following data about you:

Information you give us. This is information about you that you give us by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register as a Member on our site, participate in discussion boards, instant messaging or other social media functions on our site, complete a survey promotion or survey and when you report a problem with our site. The information you give us may include your full name, business address, home address, business e-mail address, business phone number, personal phone number, job title, employer details, personal description and photograph.

Information we collect about you. We will automatically collect the following information when you visit our site: your IP address; browser type; operating system; referring website addresses and information about your visit, including access times, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

Use of Cookies

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive. Our site uses cookies to distinguish you from other visitors. This helps us to provide you with a good experience when you browse our site. When you visit our site, a cookie (a small text file) is placed on your machine (if it is accepted) to provide you with a personalized experience and to allow us to collect information about your visit. You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies you may not be able to access all or parts of our site. Please see our Cookie Policy for more information.

More details about cookies can be found at:

How we use the information and our lawful basis for doing so

Information you give to us. We will use this information to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information and services that you request from us; to provide you with information about other services we offer that are similar to those that you have already purchased or enquired about; to notify you about changes to our service; and to ensure that content from our site is presented in the most effective manner for you and for your computer.

Information we collect about you. We will use this information: to administer our site; to improve our site and our user experience; to allow you to participate in interactive features of our services; to keep our site safe and secure; to measure the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

We process your personal data where the processing is necessary for the performance of a contract with you, or in order to take steps at your request prior to entering into a contract with you where the processing is necessary for the compliance of a legal obligation that is applicable to Eureka Exchange; and where the processing is necessary for the purposes of our legitimate interests. In some cases we may process your personal data based on your consent. 

Where we carry out personal data processing based on our legitimate interests we have ensured that our interests are not overridden by the interests or fundamental rights of individuals. We have identified our legitimate interests as fraud prevention; IT security and network administration; providing useful content; keeping our website optimized; facilitating user communications and enquiries; carrying out marketing activities to promote our network.

Your legal rights and how to exercise them

You have the following data protection rights in relation to your personal data that apply in certain circumstances:

Right to erasure: You can ask us to erase or delete all or some of your personal data.

Change or correct data: You can also ask us to update the data we hold about you.

Object to, or limit, our use of your data: You can ask us to stop using all or some of your personal data or to limit our use of it.

Subject access requests and portability right: You can ask us for a copy of your personal data and can ask for a copy of personal data you provided in machine readable form.

Withdraw consent at any time where we are relying on consent to process your personal data: This will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

Object to direct marketing at any time: You can object to receiving direct marketing from us at any time.

Notification of changes

We will keep this notice updated in line with new legislation and best practice. When we do, we will also revise the “last updated” date at the top of the notice, and make it clear on our website that the notice has been revised.